NOVA Alexandria Campus Bookstore & Cafe - Alexandria, Virginia

Stone Pinckney

Hourly parking nearby, so it’s great because I go to school in NC. People were friendly.

I came in for a notebook. Found a nice Kate Spade one on sell. $13 usually $20.

Also bought a hydroflask on sale $20, usually $50. Starbucks is inside.

I have zero knowledge of textbooks. I just looked up bookstores and found this one. It’s a Barnes and Noble.

Ebony Williams

I was completely confused on how to access the required materials that I need for this semester. They have updated a few things and I just did not know how to access the materials I need for purchase, but Natalie was truly a great help with navigating the bookstore website, helping me purchase the materials I need in time for the semester. She is truly amazing and if anyone needs help, Natalie will do you justice. Thank you again Natalie ☺️

Zoya Margolis

I went there to ask for some milk for my tea and presented my cup. They charged me $3.13 for milk. That should have been sitting on the condiments table. I just want to say shame on you Starbucks for charging students for additional milk and shame on you for having prices that are higher within a college campus than anywhere else.

abdeljabbar el madani

First time dealing with a bookstore, I tried to return a product I bought a few weeks ago, first the lady in the store was uncooperative, she asked me when exactly the course started, I told her don't you have a way to access information about the product, she said no you have to give me exactly when, after 5 minutes of trying to access my nvcc which failed. Finally she asked me for my phone number and started searching, so she had access to the information from the beginning why is she asking me to give her the information. Then she told me we can't accept the product because you have opted out from nova all access.

Olivia Cappert

I had a problem accessing an online resource, and the staff was incredibly helpful, guiding me through different ways to find it, as well as finding the route issue and fixing it. They really helped relieve a lot of anxiety I had and it meant the world. Thank you guys so much again for your help!

Gemma Reese

0 stars. I’ve been a long time student at NVCC as I’ve collected different degrees throughout the years and this bookstore has the worst customer service of all campuses.

The staff has dismissive attitudes & are of little to no help. The last 3 semesters have been miserable to where a review is much warranted. A couple instances really left a bad taste in my mouth which need to be addressed by a supervisor. First instance: I was able to purchase a backpack through my aid online for in store pick up. I included a water bottle that was listed online in the bookstore portion. When I picked up my order, one of the senior staff members took my water bottle out of my already packed order and said that it doesn’t cover. I questioned her how is that possible since staff already packed up my order and why is the backpack included but not the matching water bottle, she stated I could get a new backpack as many times as I wanted but it does not include the water bottle because it was on the “spirit” side of the store. This is false because the water bottle was listed on the bookstore section online. I was also charged for it as well. While I’m asking her the genuine question she is walking away from the register and putting the item back on the shelf dismissively. I never received a refund for the water bottle. I had a family member with me who witnessed this and was equally appalled at the attitude of this young lady. Second instance: I ordered a Cengage MindTap subscription that was required by my class. The professor did not list their class attached to the program. I spent two days on the phone with support from all possible departments, including cengage. While this was not an issue specifically with the bookstore, I am disappointed that the staff was unhelpful. I was told by the bookstore to come into the store for them to straighten it out. I drove an hour to the store for the same young lady as before that they could not help me despite being told to come into the bookstore. The last instance that was the straw that broke the camels back was most recently, I ordered my textbook for class and with the snow it took a week for the book to arrive. I drove 1.5 hr in traffic and snow to pick up the book since at this point assignments were due, I arrive exactly 5 minute before they close and the door was already locked. The man/woman staff member saw me at the door and refused to open it. It was a absolute waste of my time and wrong for them to close early. With all of this being said, I have resorted to paying extra to have my books delivered because it is much easier than having to deal with this bookstore staff.

W W

Decent but overpriced foods. Very nice staff. Accessible entrance. No added fragrances. Decent coffee.

samia khalaf

NOVA college is awesome but the book store is the worst. I just bought a book from book store then I wanted to return it in about less than 24 hours, but they rejected and they said, “this is our policy because classes started 2 weeks ago, and it doesn’t matter when you bought the book ”What a ridiculous and unfair policy. I will never buy anything from them.