Ashley HomeStore - Windsor, Ontario

Lydia S.

Very happy with our couch and ottoman purchase. Moe Habib was so great to work with! He helped us figure out what would suit our needs the best. The furniture is such great quality and looks better than I anticipated. Thanks Moe! (White glove deliver team were also excellent!)

Tonya

Hunter was amazing!! Such a great asset to your company. The time he took with me was invaluable and is why I ended up purchasing with Ashley. If it was not for him and his genuine feedback and caring I wouldn’t have come back to your store. I have worked in the customer service industry for over 38 years and he stands out as a true professional.

D &. J.

We purchased bedroom dressers in July 2024. Since then, it has been nothing but a nightmare with this company. The dressers that were delivered had several drawers that didn't close properly so we submitted a claim. It took a month for a technician to come to our home and verify the problem, only to be told that the drawers tracks needed to be changed. It took another two months before the tracks arrived and a technician could come back out to fix the drawers. After changing multiple tracks, the problem wasn't resolved. The drawers STILL didn't close properly. The technician said that the entire dresser had to be replaced. That took another month.
When the movers came to exchange the defective dresser with a new one, they damaged our hardwood floor (two long deep scratches at the entrance of our bedroom, only a few feet away from the dresser).
We immediately brought it to the movers attention. One of the movers tried to tell us that the scratches could have been there before. We were EXTREMELY insulted by this comment and lack of professionalism regarding this issue. He continued to avoid any responsibility whereas the other mover was more sympathetic. He took pictures of the damaged floor and said that he would report it (which he didn't). He also told me that I had 48 hours to report the damage myself, which I did.
Soon after our claim was submitted, with photos as proof, the company sent us an email saying that our claim was denied because the movers said that moving blankets were used throughout the delivery, which is a lie because I was there during the whole process and they did not have the moving blanket when dragging the box in the bedroom.
We are appalled by the fact that the company just automatically took the Transportation Department's side without even taking the time to speak to us about the incident. This was the third delivery that the company made to our home over a few months and we would NEVER falsely accuse movers for damage unless they actually caused it.
It was only after filing a complaint with the BBB that a company representative finally contacted us, repeating that our claim will remain denied because it's our word against theirs!!!
We now have two deep scratches that are very visible on our hardwood floor as a reminder to NEVER shop at Ashley Homestore again.
Since telling everyone we know about this incident, we have heard from friends and family similar stories about the lack of quality control and the lack of accountability from the company.
STAY FAR AWAY from this company. You WILL regret it!!

Khansaa J.

I purchased a sectional sofa from Ashley Furniture with a 5-year warranty. Unfortunately, the fabric on the sofa has started coming apart well within the warranty period. I contacted Ashley, and they sent a technician to inspect the damage. He confirmed the issue and told me that someone would be in touch with next steps.

That was weeks ago, and I haven’t heard anything since. I’ve followed up, but it feels like I’m being ignored. It’s extremely disappointing to see a company offer a warranty and then do nothing when it’s actually needed. This experience makes it feel like they’re just trying to scam customers with false promises.

I will never purchase from Ashley Furniture again, and I plan to share my experience across all of my social media platforms. I have a good-sized audience, and I want others to know what I went through so they can avoid the same issues. A warranty should mean something — and customers deserve to be treated with honesty and respect.

Ashley needs to take responsibility and fix this.

Maureen A.

My husband and I have been looking for a bedroom set at Ashleys. My husband had spoke with Hunter the young one (at the Lasalle store) about a certain set at Christmas. My husband and myself went into look at it with Hunter. He was wonderful. So young, knowledgeable, kind, attentative, etc. Seemed much older than his years. An excellent salesman already. Would definitely go back to him and recommend him to friends and family for sure. Are getting our bedroom set this coming week and at a much lowered price during Boxing Day sales. Looking forward to it.

Michael H.

My wife and I stopped in to Ashley Home store looking for a specific area rug. We were met by salesperson Happy who pointed out that what we were looking for were set down under furniture and pointed in the area nearby. My wife found exactly what she wanted right away and the deal was complete. Great quality and a fantastic salesman. Thank you Ashley Home store.

Karen L.

Dealing with Hevin at Ashley Furniture has been more than pleasurable. She knows customer service and goes above and beyond to making a sale a wonderful experience. Ali, a wonderful and mannerly young man, completed a pick up and delivery with no trouble at all. He supervises his workers with steady confidence. All in all, a great experience.

AJ S.

Sales Manager Moe was very knowledgeable and took the time to find out exactly what we were looking for. He was informative about various brands and was successful in changing our mind, from the mattress we thought we wanted, to one less expensive but much better for our sleep needs.

Arrangements for delivery were very professional and we were kept up-to-date on delivery truck location and time of arrival, down to the minute. In and out quickly. Very happy with this service.