Bolen Books - Victoria, British Columbia

R H.

I went to look at books in a bookstore and I like to take a look inside before I buy the book to see if I’m interested. Novel idea in a bookstore right?! Wrong. I was in there for only 2 min looking at books before the rudest cashier imaginable turned around from her till for no reason and said “excuse me sir , this isn’t a library , you can’t stand there and read”. (Even though they have chairs for sitting)

I was so shocked I went immediately to a supervisor and reported her. The supervisor said she would take care of it but I never got any confirmation.

Later that same day I went back to see if the supervisor was still there and ended up explaining the situation to another cashier as I was still annoyed. McKenzie responded by saying “well if you already told a supervisor , telling me is pointless”

I’ve never been treated so disrespectfully in my life at a retail store. If a customer is upset, you don’t shoo them away with rude comments. You literally are required to make them feel better , I’ve been in customer service for 18yrs.

I emailed and never got a reply. It seems Bolen likes to play fast and loose with their customers , not too smart when Amazon is cheaper and bookstores are close to going the way of the video store.

Very dissatisfied with Bolen Books. They need to re train their ignorant employees asap

S D.

Love going here but my wallet doesn’t. Hard to leave with just one book. It’s also super easy to order from their website. They email to let you know your books have arrived. Definitely one of my go to book stores. Very friendly and knowledgable staff. ❤️

Luna R.

Such a wonderful bookstore!

I think what makes Bolen’s stand out is their amazing kids/YA section and assortment of items other than books - they have so many puzzles and games to choose from, and the diversity compliments the store. Of course, it is also locally owned, which is amazing and another great incentive to shop there.

Unfortunately they don’t have a loyalty system like some other bookstores in Victoria, but many (including myself) find that the atmosphere more than makes up for that. One of my favourite things to do is browse because I find the feel of the store is quite unique, and that means I almost always end up finding something new to buy (oops!)

A couple very specific notes: the fantasy and sci-fi section are grouped together which can be confusing if you don’t know what to look for. They also have quite a small romance section, which may be a drawback for some. HOWEVER, I find their manga section to be unmatched - they’re amazing at stocking all the volumes in series so I never have to special order in anything. I’m a bit past YA but they also have a phenomenal YA section.

Overall, this bookstore is amazing and I love going here!

Wren G.

i have occasionally stopped by to browse the selection, and i have always had a pleasant time looking around. i would highly recommend stopping here for high-quality cards by various creators, including local artists!

recently, i placed a special order for a book on the online store, and it was a very smooth and lovely experience. the checkout process was simple, and the staff were very kind, as always, when i came by for pickup. the book is a delight, and i'm looking forward to being back again!

Travel J.

Bolen’s Books has been at the Hillside Mall for as long as I can recall and it is quality all-‘round.

Whether you’re looking for children’s books, fiction, non-fiction, gifts, notecards (especially from the V & A, London!) journals, magazines, etc., you’re in for a treat at Bolen’s.

If you love browsing book stores, plan on visiting with someone else who loves books, or on your own! You’ll need plenty of time to wander the aisles and savour the entire Bolen’s experience. This isn’t your average bookstore.

Staff at the main desk are friendly, helpful, and always on hand to assist.

V D.

Love the actual store but don’t love the staff who seem like they don’t want to be there. The last two times I brought books up to the counter I wasn’t acknowledged with a hello and after I paid I didn’t get a thank you. I don't expect to be fawned over but a smile or a hello would go a long way.

Ed E.

Loved it, the selection wasn't massive in some areas, but they do have a lot of puzzles too.

Risa D.

Great selection, gift options and knowledgeable staff. Love pre-ordering with them to pick up books, easy and convenient