Menards - Wichita, Kansas

Mustafa K.

Wide variety of stuff and a great place for any DIY project. I also compared the prices to Lowe's and Home depot and Menards beats the price.
It's definitely my 1st stop even when the website is not that user friendly.

Sheena Y.

Great selection of home improvement products, seasonal decor, pet supplies, and toys. Affordable prices and the best part is that things are easy enough to find yourself. The store also opens early.

Kiela N.

This my first time shopping there went for mini blinds. There was no help around it was a very stressful experience. There was this young man in a different department who found us help he was very sweet however the man who was on the phone for an extended period of time was told we needed help. After he ended that call at his desk he disappeared and when we went to find him he was helping someone else as if he had not been told we were waiting. I had to go to customer service to have someone paged before we got help. We saw this young lady asked her for help she said that she was off and kept walking. We were in the store for about an hour 1 1/2 waiting. I would rather not go back. I was able to find a good deal on washing soap but is that $3 discount worth the frustration. Absolutely not I would like to see the workers asking if people need help.

Jade R.

My husband and I are using Menards to remodel our camper we live in full time. A young man named Zion was very helpful. From helping us move all our cabinets around the store, to helping us load them, he did it all with a smile and was very personable. Thank you for the pleasant experience we will definitely being coming back to this location to finish our project.

N L.

I have been using Menards for use as a higher end alternative to Home Depot and Lowes.

I would characterize myself as an advanced DIYer.

I use (or used) Menards to order construction supplies at a reasonable price and ease of pick up.

This location, simply put, is just poorly operated. Specifically their Lumber yard and materials desk.

I have experienced:
- damaged special order products with the only resolution of reordering the product (reenter the process) or take the damaged materials with a negligible discount, but no resolution for wasted time if you wanted an undamaged product. (I asked for them to just replace the product and deliver it to my home as this was a 3 hour event and another 3 hours would be required to take delivery in store, plus an additional week or more delay to my project. Additionally, they did not refund my special order handling charges... We failed to do your part but you owe us money...

- irresponsible and arguably dangerous fork drivers who are willing to damage your product, vehicle, or trailer

-rejecting delivery and still being stopped (for a pointless and unfruitful) vehicle inspection after being notified, via radio (subsequently spending my time after a grievance about wasting my time!)

-while on gate attendants: who thinks it's ok to lean on a customer's vehicle with their tablet or their hands?

- indifferent management when asked to address these issues

What my plan is:
- time is valuable so I will pay a little more for advanced-use special order materials by going through Builder's First Source. (They have infinitely better customer relations and had the damaged items in stock and delivered it (1 hour away) same day
- use the West location which appears to have their stuff a little more together but will avoid special order products
- since Menards has lowered it's standard to not being a high end big box store and I no longer appreciate them as a convenience, I will leverage their pricing to shop at the other big box stores
- leverage local lumber yards and avoid the hour drive while keeping my money local

We as customers do not need to accept this lack of respect from retailers. Capitalism empowers us to seek alternatives and promote competition...

Douglas S.

Tried to return a small item but could only get in store credit due to using a rebate on another item despite paying $50 in cash to cover what the rebate did not. Customer service said there was no option to give cash back.

joe G.

I like going to this Menards. The staff is always friendly and helpful. They have a wide variety of things available beyond the appliances, tools and home improvement Items that you would expect. You can pick up candy and/or a toy for your grandsons birthday, the milk your wife asked you to bring home, a new grill and the boards to fix the backyard fence all in one place. The prices are pretty good too, often even cheaper than Wally World. Everything a man (or women) could need.

Jana W.

Customer service is horrible. I waited for help for over 20 min then ask again for help and waited another 15 min and still no one showed up to help me out with my questions. Lazy employees..