Metro Market - Shorewood, Wisconsin

Julie F.

This store was so nice when it opened, the staff were all nice, helpful and friendly, it was clean, the store items were where they belonged, there were shopping carts available, not anymore... unfortunately a lot of the people working there now are rude, disrespectful and/ or they pretend they can't hear you. You usually have to go outside to look for carts, sometimes when you can't find any they'll be on the 2nd floor of the parking structure, seemingly hidden! It's not clean and orderly anymore inside or outside. You have to take pictures of the prices of items on sale and then watch while at checkout to make sure the prices are correct, and more than half the time they aren't so then hopefully the person at the checkout isn't rude and will actually listen and look so you don't have to go to the service desk to get your money back. There is garbage all over in the parking structure, all over the sidewalks and streets for a few blocks around the store now. Every day all day, there are usually the same set of people all around the store asking for your money. If you can't give them your money some of them get mad and say rude things. All the while they're sitting there eating, drinking and smoking, and then leaving a big pile of their garbage all around them for others to clean up, even though there are many garbage cans within a few feet. Some people drive very dangerously in the parking structure and outside on the street. Unfortunately, it's just not a nice place to shop anymore, it's dirty, stressful, overwhelming and disgusting now, and it's terrible with garbage all over that area. Metro Market needs to do a big clean up inside and out.

Relly N.

Decent selection but not good. Liquor section is enormous, as well as juice section, which are sparsely populated every time im there. An entire kosher isle yet they don't sell burritos, chimis, etc.

Andrew K.

Never going back to Metro market or any Kroger store.

1) It's insane how awful the self checkout is! As a programmer, I'm not sure I could design a worse system if I tried.

We had 3 issues that required employee intervention, each time waiting about 5 minutes. Meanwhile other stations had issues needing an employee, and the line kept growing.

2) They've replaced most checkout lanes with self checkout. Meaning the only option is the self checkout that doesn't work.

3) They use facial recognition, shown off by the front door security cam and monitor. On the monitor, it draws a box around your face. Creepy.

Valerie H.

Always great service and hospitality at this location; surprised I haven’t left a review yet, but today has me writing a novel!

I dropped my glass bottles juice at check out, and within seconds they had it blocked off with wet floor signs and had someone on it right away. They were so nice about it!

And then I got lost in the parking garage, and someone helped me find my car lol. I’m not sure if he worked there, but that’s the atmosphere you can expect here! I go out of my way to come to this location. Starbucks is definitely a plus

siworld

I never take the time out to type up reviews .. but for this I WILL, first off the workers my sister and i dealt with was RACIST! she ( the worker or MANAGER RED HAIR SECOND SHIFT) basically tried to make it seem like me and my sister was stealings groceries, 500$ worth of groceries at that! MY sister PAID AND WAS WAITING FOR CHANGE BECAUSE MOST OF THE SELF CHECK OUT WAS MESSED UP, made it seem like we didn’t pay for anything THANK GOD MY SISTER TOOK A PICTURE AND VIDEO OF HER PAYING IT! Then the younger worker kept saying we wasn’t scanning items WHEN WE SHOWED HIM WE WERE! like overall just don’t come here MORNINGS I CPULD UNDERSTAND IT BE LESS DRAMA BUT SOME PEOPLE JUST SHOULDNT BE MANAGERS OR WORK!

karen E.

I came to Metro Market today because it was the nearest Starbucks to my location. T The wonderful barista filled me in on the changes to my favorite drink (hot matcha) and gave a heads-up on how to order in the future to avoid the new sweetener.
I walked across the entire store to visit the bathroom (VERY clean, but need to replenish the soap in the handwash dispensers), and along the way I was impressed by the cleanliness and detailed organization of the store.
GREAT JOB team at the Shorewood Metro Market!

Wyatt T.

Every couple of months, they introduce new policies to reduce breakage, and further degrade the customer experience.

I walk or bike there most times, and they routinely leave doors to the street locked, forcing me to walk through the parking lot to get into the store. People drive dangerously in that structure, in and out of it, and on Oakland Ave. A couple of times a year they get a new set of baskets, and they’re gone within a couple of weeks. The store being on two floors causes multiple backtracking trips throughout the store if I’m getting more than a couple of items.

Self checkout is slow, I wish I could scan and pay my items as I go. Service is slow if there’s any issues, it seems like a worker can only cover a couple of registers at a time. There’s registers installed all along the store parallel to Oakland, but they’re all perpetually closed and the entrances there are locked.

Paul T.

this place is great, clean and good selection of items. everything is priced on the high side of reasonable. makes the most sense for me to buy groceries here because I live within walking distance

however they have to actually staff that gelato counter and get hand baskets at the front of the store sometimes. it's also too pricey for most items when Aldi is so close and so nice.