Rexall - Kitchener, Ontario

Max P.

I moved to this neighborhood 5 yrs ago thought great a drug store close by, the pharmacist, she was nuts, so I just started going to small businesses. I been in a few more times, cashiers, especially with long hair, she's so miserable. Go to highland rexal much better.

Alexandra S.

Extremely awful customer service. Why does it take 50mins to get a prescription “checked over by pharmacist”? Never have I ever experienced this anywhere else! Zero urgency. I was first in line to get my prescription told it has to be looked over by pharmacist… and sat and was ignored for 45 mins as other customers dealt with and were able to leave with prescription in hand. No apology or anything!

taz H.

The pharmacy is going down since they brought in new people service is bad
This place used to be good have been coming here for over 12yrs. now everytime I go in there's new faces and my meds never ready have to wait as they start working on it when I get there when I had placed orders 8 to 10 hrs earlier wish they could just have those people or teach this people better service

Rafaela G.

Very nice. Pharmacist attendant was very efficient at processing our covid shot. The waiting wasn't too long, had a nice talk with another person who was waiting. Pharmacist was informative, did a great- almost didn't feel it injection. As we waited for the 10min.afterwards, found some deals. The cashier was very nice.

Dianne P.

Yesterday I had to go to this Pharmacy because mine didn't have a drug prescribed for my husband. I was mentally and physically exhausted as my husband's surgery was out of town and we had just returned.
There was a problem filling the prescription because of an error by the other pharmacy.
I was at the end of my rope and they went above and beyond to make it right. I feel better today and am very graty for your kindness.

Curtis P.

My wife and I made appointments to get our vaccine booster for 5 pm on a Friday. We arrived just ahead of our appointment.

The three staff there were obviously busy and visibly stressed. We waited for 15 min before the pharmacist, Paul, came over to administer the shots.

He said nothing. No hello. No “have a seat”. Nothing. All he did was mutter under his breath to himself as he gave the needles.

There was no confirmation of our info. He didn’t ask about our past reactions.

He shoved the needle in my wife’s arm and stood there waiting for her to leave. She sat there waiting for a small bandage to be applied in case of bleeding. None was given so she got up and I moved in.

The needle was applied high on my arm compared to all other shots and when he removed the needle the liquid dribbled down my arm. So not sure if I got a full dose or not.

He simply stated that the vaccine certificate info was emailed to us and that was it. He was gone. He did not ask us to wait to see if there was a negative reaction to the vaccine which we found odd given it is a new variant vaccine.

When leaving I asked the cashier about Paul to see if he was the owner. He is not. I mentioned we were not impressed with our experience and was told that they are busy and stressed. Well aren’t we all.

I’ve been in customer service and sales my whole life. In my opinion this person should not be in a public-facing job.

I know that there are some very friendly pharmacy staff there so it’s disappointing to write this but we won’t be back for anything more than stuff we buy in the store.

Sunny J.

Pharmacists and pharmacy assistants are great people. Always super kind and helpful.
Sure the place is busy, but it's not far from king street and within waking distance from like a dozen apartment buildings (one of which I live in).
Other staff are really nice too. I've honestly never had an unpleasant experience in this store.

My only complaint would be more for the chain in general, just that the website doesn't have stock and prices on items, would be nice to be able to check sales in advance.
Otherwise great location

Rachel Y.

Never felt so dehumanised by a pharmacy experience. I really needed to self-advocate to get my needs met. I'm switching to an independent pharmacy that is more knowledgeable of how to support someone with a disability.