The Matchbox - Smoke & Vape Shop - Salmon Arm, British Columbia

Patourel N.

Est-ce qu'on peux trouver des cartes Neosurf? Je souhaiterais savoir ou je peux trouver une carte neosurf a Québec

Marissa T.

The Matchbox is a great business to find what you need! Nav has served me a few times now and she is so kind, polite, respectful and over all a great employee! She really is a sweetheart, willing go above and beyond to help her customers and give them what they need!! If, the Matchbox doesn't have what we need, she offers a better deal/product or orders it in.

Nick F.

Nav was very professional and kind, knows her stuff and made sure we left with what we needed for a great deal. Best shop in town.
Thanks Nav

Kasey W.

Nav is my favorite, so kind and helpful! Thank you for all your help always ❤️

Chris B.

Absolutely fantastic customer service!

I had a few issues with a device I bought and these guys went extremely above and beyond to help me out despite the fact that I lost the receipt. Even replaced a defective part that I literally lost in the car on the way here.

This is A+ customer service with A+ pricing. Worth the drive from Revelstoke! Will support these guys 100% for the rest of my year in BC

Thanks again!!!

David S. (. H.

Workers are great, the owner looks like he hates it there. Always closed before their posted hours which is incredibly inconvenient, I won't be returning because there is a wonderful shop just 30 seconds around the corner from them. It's called the "Lemonade Stand" go there, the staff are amazing.

Wes G. (.

Have dealt with them since I was a kid (30 years ago) buying magazine and candy bars, always great service and friendly. Always willing to help out. Enjoying their E-Juice the matchbox branded cherry coke and apple are fantastic cant wait to try more.

Veronica M.

RANT to MATCHBOX

In spring this year, i purchased over $100 of vape equipment, (with 20% tax!) from the matchbox, the woman there sold me a unit and several accessories to go with it, and i get home to find that none of the accessories match the unit, and said unit itself worked for about 5 minutes befor becoming a paperweight.
Imagine my displeasure.

I returned to the store for a refund, over which the woman refused to admit she sold me mismatched accessories and began to laboriously prove me wrong.
I dont have time for this, i am becoming upset at the lack of culpability, and to diffuse the situation I hand over the bag of items, say, "ill come back when you have sorted this out and are prepared to refund me" .

Then COVID.
and the woman whim i was dealing with goes on leave or whatnot. When i try to speak to the owner, he doesn't know about my situation, and so I have to wait for this woman to be back at work.

TODAY i see she is in the store so i go in, to resume the return I left in her hands, to which she dodderingly claims was refunded by her and that is the end of it.
I am out over $100.
I advise AGAINST shopping at the matchbox.

Maybe I shouldnt have left the product with them, in the original bag, with the receipt, but I did NOT think that i would be robbed by a local business that i frequent.

These are facts.